The most common
things people ask.

Go to /signup, type your house name and email, then choose a plan — from €29 a month. Your frames are ready the moment the payment goes through.

No — instead, every plan comes with a fourteen-day refund. If Atelier Noir does not replace your next shoot, write to hello@ateliernoir.ai and we refund you.

Usually a few minutes for a full set of frames. Clips take about three minutes each.

Yes, from Billing → Invoices & payment method. Your plan stays active until the end of the period you paid for.

Go to /studio/brand-kits and create a new kit: palette, models and mood. Every campaign can then start from it.

Yes. When you start a campaign you can upload a photo of your own model instead of picking one from the library. For a full digital twin of your house model, write to us — we need a signed consent from the person.

The model you choose for your whole catalogue. Set it in the Model library; new campaigns and collection batches use it by default.

Yes, with their signed consent. The upload asks for a photo or scan of the signed form — a printable template is at /legal/model-consent.

Never. Your photos, brand kits and uploaded models stay in your atelier. See /privacy and /licensing.

A frame is one finished editorial image. Clip credits pay for video: Reveal uses 1, Motion 2, 360° turn 2, Runway 3. Every plan includes a monthly allowance of both.

One click on a finished campaign shows the same garment on four body types — petite, slender, curvy and plus size (or four men's builds). It uses 4 frames.

Each frame is compared with your product photo. If the garment, hands, face or added text look wrong, the frame is flagged and its credit is returned automatically.

Yes. Every frame has an Export for a marketplace button with the official sizes for Shopify, Etsy, Amazon, Zalando, eBay and Google Shopping, and an optional AI-image label in the file metadata.

Human retouching by our team on any frame: Atelier Touch (€2.90) cleans hands, details and colour; Atelier Touch Couture (€7.90) adds skin, hair, fabric texture and one round of your corrections. Delivered within 48 hours. Couture includes 10 a month, Maison 25, Maison Privée 60.

Once a campaign has two or more clips, one click joins them into a single vertical 9:16 film with your brand name at the end — free.

Yes. Connect your store in Settings → Integrations with a custom-app Admin API token (read_products, write_products), then use Send to Shopify on any frame.

Yes — create a key in Settings → API & webhooks and see /docs. Usage counts against your plan like the studio.

Buy extra frames or clip credits in Billing, at your plan’s price per unit (from €0.39 a frame and €0.99 a clip on Indie, less on larger plans). Extras never expire. We never upgrade you without asking.

The monthly allowance refills on your renewal date and does not roll over. Extras you bought stay until you use them.

Yes, from Billing. The new plan starts immediately with its full allowance; the previous subscription is closed and pro-rated.

Yes. Annual plans are billed as ten months — two months free — and your allowance still refills every month.

Failed frames and clips are returned to your balance automatically. If a result is off, email hello@ateliernoir.ai with the campaign link and we look at why.

Email hello@ateliernoir.ai. A real person at our atelier replies.